ns1.com
ns1.domain.com
ns1.my.domain.com
Domain don't find on the NS – This error means that your domain has not been found on the NS server that you have specified. Please add the domain to your NS server and then try to change the NS.
What to check after following this guide
After changing settings, make sure the result works not only in the control panel but also for real website visitors or mailbox users. Test without browser cache and avoid changing many settings at once unless you know exactly what each change does.
For domains, check which DNS records are visible from outside. If records were changed recently, some networks may still use the old values until DNS propagation is complete.
- check the name servers at the registrar;
- verify A, MX, TXT, CNAME or other required records;
- wait for DNS propagation if the change was recent.
When to contact GoodNet support
If the guide is not enough, contact GoodNet support. Include the domain, service name, when the issue started, what you already checked and the exact error text. This helps support move directly to diagnostics.