How do I know which mode works php on my hosting server?
Browse phpinfo on your domain, using the instructions in Knowledge Base "How to see whether PHP for my domain and its parameters".
On the page with phpinfo find variable «Server API». If the value of the variable «Apache 2.0 Handler», then the php for your domain works as a module (mod_php), if the value of the variable «CGI/FastCGI», then the php running as CGI or via su_php.
What to check after following this guide
After changing settings, make sure the result works not only in the control panel but also for real website visitors or mailbox users. Test without browser cache and avoid changing many settings at once unless you know exactly what each change does.
For hosting, check the domain, website directory, PHP version, database and email. If the website shows an error, review the error logs in the hosting panel.
- make sure files are uploaded to the correct directory;
- check free space and hosting limits;
- test the website after changing settings.
When to contact GoodNet support
If the guide is not enough, contact GoodNet support. Include the domain, service name, when the issue started, what you already checked and the exact error text. This helps support move directly to diagnostics.
Practical tip
If this guide affects a live website, domain or mailbox, check the result from the user side after making changes: open the page without browser cache, send a test email or verify the required record with an external tool. Keep the previous settings until you are sure the new configuration works correctly.
When contacting GoodNet support, prepare the domain name, service name, a short description of the issue, when it started and a screenshot or the exact error text. This helps support identify the cause faster and avoids repeating basic checks.