1) signed invoice
2) copy of your passport or driver's license
3) scanned copy of the front part of the credit card
If we don't receive those documents from you within 3 days, we will be forced to cancel your order.
In case of cancellation (refund), funds are returned to the card within 7-10 days.
What to check after following this guide
After changing settings, make sure the result works not only in the control panel but also for real website visitors or mailbox users. Test without browser cache and avoid changing many settings at once unless you know exactly what each change does.
For invoices and payments, check the service status in the client area. If the payment was not applied automatically, save the receipt, transaction ID and payment date.
- make sure the invoice is paid, not only created;
- check the service expiration date;
- do not renew critical services on the last day.
When to contact GoodNet support
If the guide is not enough, contact GoodNet support. Include the domain, service name, when the issue started, what you already checked and the exact error text. This helps support move directly to diagnostics.