If you have multiple hosting accounts and you want to move a domain from one account to another, you must follow the following instructions:
1) Make a backup copy of site data and database using the tools in your hosting panel or simply copy the data on your computer
2) delete the domain on the server from which you transfer the site and add the domain to a new server
3) restore the data from a backup or copy data from your PC to a new hosting server.
Why do I need to do everything exactly like this: because our DNS servers work in a cluster, so if you make a first attempt to add the domain to a new server and then delete domain on the old server, the domain is added only to the hosting server and DNS cluster don't know about your domain.
What to check after following this guide
After changing settings, make sure the result works not only in the control panel but also for real website visitors or mailbox users. Test without browser cache and avoid changing many settings at once unless you know exactly what each change does.
For domains, check which DNS records are visible from outside. If records were changed recently, some networks may still use the old values until DNS propagation is complete.
- check the name servers at the registrar;
- verify A, MX, TXT, CNAME or other required records;
- wait for DNS propagation if the change was recent.
When to contact GoodNet support
If the guide is not enough, contact GoodNet support. Include the domain, service name, when the issue started, what you already checked and the exact error text. This helps support move directly to diagnostics.